FAQ/Shipping/Returns

**Shipping**  
U.S. orders under $75 ship for $3.99. Orders $75+ ship free — automatically applied at checkout.  
Orders ship within 1–2 business days.  Shipping includes tracking.

**Returns & Exchanges**  
Because each Rum Reef bag is made in small numbers, I’m not able to take returns for reasons like style changes or ordering multiple bags to decide between.  If there’s ever an issue with your order or something isn’t as it should be, please get in touch — I’ll always work with you to make it right.  

**Product Care**  
Most materials can be wiped with a damp cloth and mild soap as needed. Avoid soaking and harsh cleaners. 

**Custom Orders**  
Considered on a case-by-case basis and current workload. Just reach out  — I love making something uniquely special.

**About Cork**  
Cork is a natural, sustainable material harvested from the bark of cork oak trees. It’s lightweight, flexible, and surprisingly durable — it doesn’t fray or crack like some leathers and softens slightly with use while keeping its structure. Dark colored or printed corks may patena with age showing cork's natural color. Most of my cork comes from Portugal, where it’s produced in small batches and finished with water-based dyes. Each piece has its own subtle pattern, making every bag unique.  

**Location**  
Every bag is designed, cut, and sewn in my beachside studio in Cape Canaveral, Florida — start to finish, by me.